1. Payment for Activities
1.1 Places will only be reserved on receipt of a completed booking form and payment.
1.2 In the event that we do not receive the payment 1 week prior to the scheduled activity, WildWays reserves the right to treat the booking as having been cancelled by the client.
2. Cancellation by the Client
2.1 All cancellations must be made in writing (email: firstname.lastname@example.org)
2.2 Refunds will only be made after the commencement date of the planned activity.
2.3 Cancellation fees will be charged as follows:
- If the cancellation is made 6 or more weeks prior to the planned activity, then a full refund will be offered, less a 10% admin charge.
- If the cancellation is made between 2 and 6 weeks before the planned activity, then a 50% refund will be offered.
- If the cancellation is made less than 2 weeks before the planned activity, then no refund will be offered.
To cover the eventuality that you need to cancel your planned activity, we recommend that you have an insurance policy which includes cancellation or curtailment of your trip or holiday.
3. Cancellation by WildWays
3.1 Although every attempt is made to ensure that activities run as arranged, in the event that we are forced to cancel an activity due to unsuitable weather conditions or other unforeseen circumstances, we will notify clients as soon as possible.
3.2 We will notify clients not less than 6 full days prior to an activity’s scheduled date if it needs to be cancelled due to the minimum number of participants not being achieved.
3.3 Cancellation by WildWays does not affect a client’s right to a refund of travel costs that may have been incurred prior to the cancellation, except in the circumstances set out in clauses 3.1 and 3.2.
3.4 In the event of WildWays cancelling an activity, clients will be offered the following options:
- A full refund of the activity fee paid
- The choice to go on another activity on a different date
4. Risks and Dangers
Whilst we maintain high professional standards of client care and safety, you must realise and understand that exploring the hills, moorlands and mountains of the UK involves undertaking activities over potentially hazardous terrain. The risks involved can be minimised but never entirely eliminated. We therefore draw your attention to the British Mountaineering Council’s (BMC) Participation Statement:
Hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.
When booking on any activity with WildWays, you must understand and accept the BMC’s Participation Statement.